“Red Tape,”
according to the ubiquitous
Wikipedia, is “an idiom that refers to excessive regulation or rigid conformity to formal rules that is considered
redundant or bureaucratic and hinders or prevents action or decision-making.” What
amazes me is that many companies forget who put on the red tape in the first
place. “We can’t do that, it doesn’t follow
our protocols!,” “We have to do it this way per our procedures,” or “This is
what our process requires us to do.”
When asked if these
protocols/procedures/processes are required by some external regulatory body,
most of the time the answer is no. The
company themselves wrote the protocol, procedure, or process; there is no
external governing body which holds them to maintaining a legacy practice ad
infinitum (or who even cares in the first place!). Yes, sometimes companies are ISO, SQF, or
certified by some other body – but guess what?
Even those certification bodies mainly care that the company does what it
claims to do. They just hold you to your
own standards. Effectively, the company
itself decides how much red tape to put on any given process or procedure.
So why don’t companies just CHANGE
their outdated/ineffective/excessively complicated/disorganized/ambiguous
(etc.) “red tape” methods of doing things?
One reason is that they are stuck in a “fixed mindset,” where they
cannot even conceive of making changes. Change
is never easy; we human beings tend to fear the unknown. Many of us have heard the proverb that it is
better to choose the familiar but unpleasant situation rather than the unfamiliar
one because that may turn out worse. But
guess what… it also may turn out better, and there’s only one way to find out.
One very exciting company that AJC
works with has really embraced the “growth mindset” as described in the book Mindset by Carol
Dweck.
This company is ready to embrace change; they recognize that putting
processes in place and writing out protocols and procedures does not bind them
forever; it just binds them until they recognize a better way of doing things,
then they make (and effect) improvements!
A few months ago, we conducted an internal audit of their
laboratory. The laboratory does not use large
amounts of hazardous chemicals, but they do use small amounts occasionally, and
they have an eyewash station in the lab.
Their safety shower, however, is in a different room and there is a door
between the lab and the shower which is typically shut while lab personnel is
working. I pointed this out as a
potential safety issue to the manager.
Within minutes the manager had
created a sign and hung it on the door stating that the door was never to be
closed when a worker was in the lab alone.
Additionally, she verbally informed all the lab staff of this new rule
right away. By the next week when I
arrived, the sign had been printed and laminated on both sides of the door, and
all the surrounding personnel in every department had also been trained on the
rule.
Needless to say, I was super
impressed! Not only did this company
push back on their “protocol” of how they typically operate in the lab with the
door closed, but they had made the change within minutes and formalized it
within a week. Everyone recognized that
a change was needed, and embraced it without reservation. This is just one example of the many
improvements being made at this company where almost everyone has a growth
mindset.
Since the only constant is
change itself, we
may as well train our mindsets toward growth and Rip Off the Red Tape Band-Aid! What will it take your company to do this?
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